FAQ's

Q: What exactly does Medical Insurance Assistance do?

We help you cut through the avalanche of paperwork that comes with submitting insurance claims. We charge an hourly fee to sort through your medical bills, insurance statements, benefits plans and other documents to make sure that you don’t overpay and that your insurer reimburses you all monies due to you.

Q: What kinds of cases do you work on?

We work on all kinds of cases from heart surgeries to disability cases to processing a single medical claim for an outpatient procedure or general doctor’s visit.  We work on all kinds of medical claims and cases.

Q: Who uses your service?

We work with busy professionals who don’t have time to navigate through a torrent of medical paperwork; we help seniors who are intimidated by insurance company bureaucracy and technology; we assist people who are focused on caring for a chronically ill family member and want some relief and peace of mind from the avalanche of medical paperwork they are receiving. In short, we help all kinds of people. There should be no shame in seeking help with medical claims: just as you go to a mechanic to fix your car, or an accountant to pay your taxes, sometimes it’s best to entrust a skilled professional with handling medical bills and medical claims. It’s almost always easier, more effective, and more cost-efficient.

Q: Do you work with clients who live outside of your area?

We handle claims for clients all over the world. We have assisted everyone from neighbors in our community to a corporate lawyer who was stationed overseas in Tokyo or London. If you live out of town, we can work with you via phone, email, and fax.

Q: How do you charge for this service?

Our hourly fees start at $135 an hour; for larger, ongoing claims that take months or years to resolve, we can structure a plan where our fee is a certain percentage of the insurance payments we collect for you.

Q: Are you affiliated with any insurance or healthcare companies?

No. Medical Insurance Assistance is an independently owned and operated company with no allegiance to any particular insurance company, healthcare company, government agency or corporation.  We are a patient advocate.

Q: My paperwork is a mess! Do I need to organize it before I come see you?

We’ve had people bring us cardboard boxes stuffed with doctor’s bills, insurance statements, hospital records and collection notices. We’ve also seen stacks of unopened bills. We will make sense of all of your paperwork and we will help you fill out all of the required forms and documentation to successfully pursue your case.  You don’t have to be organized to come see us, but we do recommend bringing everything you can get your hands on. When it comes to medical claims, more is more; the more documentation we have to review, the better we will be able to understand your situation and assist you effectively.  

Q: What happens after I hand my claim over to you?

We will check all of your insurance information against the healthcare provider's bills. When you have a bill to pay, we will notify you, specifying whom you should pay and how much you should pay them. This helps you control your out-of-pocket expenses and ensures that you don't pay bills that have already been paid by your insurance carrier. When refunds are due to you, we will also notify you with details. We pride ourselves on excellent communication, always ensuring that you know exactly what is happening with your claim.  

Q: Do you provide reports for claiming medical expenses on my year-end taxes?

Absolutely! At the end of the year, we will send you a report to use for tax purposes. In fact, you can request a print out at anytime to review your total medical charges versus what the insurance company has paid and what your contribution has been.

Q: Can I talk to other people who have used your service?

We’re proud of the work that we have done for all of our clients. You can read some specific case studies online. After our initial consultation, if you’d like to speak with others who had claims similar to your own, we’d be happy to put you in touch with one of our many satisfied clients.

Q: Do you only work with individuals? What about companies?

Medical claims aren’t just a thorn in the side of private individuals. Even doctor’s offices get overwhelmed by overdue insurance collections and a lack of time or staff to handle the administrative requirements. We help private practices and private individuals who need medical claims assistance.

Q: What is a Certified Claims Assistant Professional?

A Certified Claims Assistant Professional is a designation by the Alliance of Claims Assistance Professionals (ACAP) given to an individual who has extensive medical insurance experience and has successfully completed an exam that reflects a sound knowledge in related areas such as: completing and submitting health insurance forms; tracking payments; challenging denied claims; effectively communicating with clients, insurance companies, facilities and providers; and maintaining insurance-related financial records. Certified Claims Assistant Professionals act as consumer advocates or ombudsmen to assist clients with claims to health insurance providers. For more information visit http://www.claims.org/history.html.


 

FAQ's

Q: What exactly does Medical Insurance Assistance do?

We help you cut through the avalanche of paperwork that comes with submitting insurance claims. We charge an hourly fee to sort through your medical bills, insurance statements, benefits plans and other documents to make sure that you don’t overpay and that your insurer reimburses you all monies due to you.

Q: What kinds of cases do you work on?

We work on all kinds of cases from heart surgeries to disability cases to processing a single medical claim for an outpatient procedure or general doctor’s visit.  We work on all kinds of medical claims and cases.

Q: Who uses your service?

We work with busy professionals who don’t have time to navigate through a torrent of medical paperwork; we help seniors who are intimidated by insurance company bureaucracy and technology; we assist people who are focused on caring for a chronically ill family member and want some relief and peace of mind from the avalanche of medical paperwork they are receiving. In short, we help all kinds of people. There should be no shame in seeking help with medical claims: just as you go to a mechanic to fix your car, or an accountant to pay your taxes, sometimes it’s best to entrust a skilled professional with handling medical bills and medical claims. It’s almost always easier, more effective, and more cost-efficient.

Q: Do you work with clients who live outside of your area?

We handle claims for clients all over the world. We have assisted everyone from neighbors in our community to a corporate lawyer who was stationed overseas in Tokyo or London. If you live out of town, we can work with you via phone, email, and fax.

Q: How do you charge for this service?

Our hourly fees start at $135 an hour; for larger, ongoing claims that take months or years to resolve, we can structure a plan where our fee is a certain percentage of the insurance payments we collect for you.

Q: Are you affiliated with any insurance or healthcare companies?

No. Medical Insurance Assistance is an independently owned and operated company with no allegiance to any particular insurance company, healthcare company, government agency or corporation.  We are a patient advocate.

Q: My paperwork is a mess! Do I need to organize it before I come see you?

We’ve had people bring us cardboard boxes stuffed with doctor’s bills, insurance statements, hospital records and collection notices. We’ve also seen stacks of unopened bills. We will make sense of all of your paperwork and we will help you fill out all of the required forms and documentation to successfully pursue your case.  You don’t have to be organized to come see us, but we do recommend bringing everything you can get your hands on. When it comes to medical claims, more is more; the more documentation we have to review, the better we will be able to understand your situation and assist you effectively.  

Q: What happens after I hand my claim over to you?

We will check all of your insurance information against the healthcare provider's bills. When you have a bill to pay, we will notify you, specifying whom you should pay and how much you should pay them. This helps you control your out-of-pocket expenses and ensures that you don't pay bills that have already been paid by your insurance carrier. When refunds are due to you, we will also notify you with details. We pride ourselves on excellent communication, always ensuring that you know exactly what is happening with your claim.  

Q: Do you provide reports for claiming medical expenses on my year-end taxes?

Absolutely! At the end of the year, we will send you a report to use for tax purposes. In fact, you can request a print out at anytime to review your total medical charges versus what the insurance company has paid and what your contribution has been.

Q: Can I talk to other people who have used your service?

We’re proud of the work that we have done for all of our clients. You can read some specific case studies online. After our initial consultation, if you’d like to speak with others who had claims similar to your own, we’d be happy to put you in touch with one of our many satisfied clients.

Q: Do you only work with individuals? What about companies?

Medical claims aren’t just a thorn in the side of private individuals. Even doctor’s offices get overwhelmed by overdue insurance collections and a lack of time or staff to handle the administrative requirements. We help private practices and private individuals who need medical claims assistance.

Q: What is a Certified Claims Assistant Professional?

A Certified Claims Assistant Professional is a designation by the Alliance of Claims Assistance Professionals (ACAP) given to an individual who has extensive medical insurance experience and has successfully completed an exam that reflects a sound knowledge in related areas such as: completing and submitting health insurance forms; tracking payments; challenging denied claims; effectively communicating with clients, insurance companies, facilities and providers; and maintaining insurance-related financial records. Certified Claims Assistant Professionals act as consumer advocates or ombudsmen to assist clients with claims to health insurance providers. For more information visit http://www.claims.org/history.html.


 


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